Job Opening

Customer Success Associate


At Yardstick, we don’t just make software…

We make software to facilitate online training and testing for millions of users across the globe.

We make software for millions of learners to gain new skills and knowledge through online courses and training programs, and showcase their level of competency through online tests (maybe even leading to a new credential).

By 2025, we want our software to impact 1 billion verified learners – want to help make it happen?


We’re looking for our next Yardsticker…

Your strong communication skills combined with your love of technology make it easy for you to guide people through the nuances of new software.

You have active listening skills and problem-solving abilities that allow you to get to the root of a client’s issue and provide them a solution they need.

You are organized and able to keep track of multiple priorities and customers.

Details

DivisionYardstick Corporate
LocationEdmonton, AB
ClassificationFull time, Monday – Friday
Hours8:30 - 5:00 pm

Overview

Yardstick has a brand-new opportunity for a tech-savvy relationship builder to join our team and ensure customer success for our training clients. The Customer Success Associate will provide a dynamic user experience to all of our training platform clients by providing front-line customer support and training, creating and maintaining the content for a user support knowledge-base (training documentation, webinars), rapidly responding to service tickets, finding creative and innovative support solutions, and engaging enterprise-level account client relationships.


What would you be doing?

  • Consulting with clients to understand their business requirements.
  • Configuring software platform to meet client requirements.
  • Delivering training on the software platform to client and staff to showcase best use and understanding.
  • Providing technical support to clients by telephone, email and ticket system.
  • Logging and tracking platform issues and collaborate with developers on new feature requests or bugs.
  • Quality assurance of client content and ensuring accurate account configurations, while finding recommendations for better use.
  • Client meetings, to provide progress updates, timelines, and training.

What qualities are we looking for?

  • Affinity with various software and SaaS applications and ability to provide critical analysis of cloud-based applications.
  • Previous customer support or account management experience for a technical product.
  • Post-secondary education in computer science or business an asset.
  • Ability to adapt to multiple roles within the team.
  • Familiarity with Adobe Acrobat and Photoshop.
  • Capability to proactively identify and resolve issues in an efficient and collaborative manner.
  • Ability to effectively present information and respond to questions in small and large group environments.
  • Ability to plan, organize and delegate.
  • Someone who shares our core values:
    • Random Acts of Kindness
    • Embrace the Entrepreneurial Spirit
    • A Fearless Pursuit of Excellence
    • Customer Delight Heroes
    • Honest & Empowered People

Why join Yardstick?

  • Competitive salary
  • 100% company-funded medical and dental benefits (for you AND your family!)
  • RSP Matching Program
  • Employee Assistance Program (EAP)
  • Sleek and shiny MacBook
  • Keurig machine, to keep you highly caffeinated
  • Unlimited growth potential at one of Canada’s fastest growing companies