Job posting.Customer Experience Agent.

Overview

As a Customer Experience Agent, you will provide a world-class customer experience to our clients utilizing our full suite of Safety Products using your keen problem-solving abilities and impeccable attention to detail. An expert in troubleshooting, communicating in both verbal and written forms, and analyzing complex issues, you are comfortable navigating technical environments and figuring out how things work. Multitasking comes naturally to you and you are able to effectively balance your priorities to ensure deadlines are met.

Details

Location
Calgary

Classification
Full time, Monday – Friday

Proposed start date
Negotiable

Closing date
September 24th, 2017

Hours
8:30 – 5:00 pm

What you'll be doing
  • Provide bilingual (French/English) technical and order support for our clients
  • Respond to clients via telephone, email and our online ticketing portal
  • Communicate with clients without the use of scripts to troubleshoot and solve technical issues, and track orders; exceptional written and verbal skills are essential
  • Identify sales opportunities and forward to our Sales Team for follow-up
  • Tracking and entry of information into our CRM and ticketing system
Qualities we love
  • **Bilingualism in French/English is strongly preferred**
  • Front-line customer service experience
  • Intermediate or greater knowledge of HTML and CSS essential
  • Creative, flexible and a strong ability to work independently and as part of a team
  • Intuitive in learning new software applications
  • Ability to analyze complex tasks and apply logical thinking
  • Ability to manage multiple applications running at the same time and seamlessly switch between tasks as required
  • Strong time management skills and ability to manage multiple priorities and meet deadlines within a fast-paced environment
  • Excellent communication and interpersonal skills with a proven ability to work with cross-functional teams
  • Passionate about customer-focused service and willing to go the extra mile to create customer delight
  • Someone who shares our core values:
    • Random Acts of Kindness
    • Embrace the Entrepreneurial Spirit
    • A Fearless Pursuit of Excellence
    • Customer Delight Heroes
    • Honest & Empowered People
Why join Yardstick?
  • Competitive salary
  • 100% company-funded medical and dental benefits (for you AND your family!)
  • Employee Assistance Program (EAP)
  • 17 days of flexible Paid Time Off
  • Sleek and shiny MacBook
  • Keurig machine, to keep you highly caffeinated
  • An active Social Committee and competitive House system (yes, like Harry Potter…)